MEDVISE

PRIVACY POLICY

Privacy Policy

MEDVISE Co., Ltd. (the "Company") establishes and discloses this Privacy Policy in accordance with Article 30 of the Personal Information Protection Act of the Republic of Korea in order to protect the personal information of data subjects and to handle related grievances promptly and smoothly. This English version is provided for convenience. In the event of any discrepancy, the Korean version prevails.

Effective date September 10, 2026

Article 1 (Purposes of Processing)

The Company processes personal information for the following purposes. Personal information is not used for any purpose other than those stated below. If the purpose of use changes, the Company will take necessary measures such as obtaining separate consent under Article 18 of the Personal Information Protection Act.

  1. Handling consultation requests: receiving requests for clinic marketing consulting, verifying identity, scheduling and conducting consultations, and delivering consultation results and proposals
  2. Providing the free diagnosis service: preparing and sending an SEO (search engine optimization) diagnosis report for the clinic website, explaining the results, and proposing follow-up consultation
  3. Marketing and advertising (only with optional consent): sending promotional information such as clinic management and marketing content, seminars and service announcements
  4. Service operation: managing inquiry history, preventing misuse, and statistical analysis for service improvement

Article 2 (Personal Information Processed)

The Company collects and processes the following personal information entered directly by the data subject through the inquiry forms on the website.

CategoryItems collectedMethod
Consultation request (required)Clinic name, name (contact person), phone, email, specialtyConsultation form on the website
Consultation request (optional)Region, services of interest, messageConsultation form on the website
Free diagnosis (required)Clinic name, region, specialty, website URL, contact person's name, phone, emailFree diagnosis form on the website
Free diagnosis (optional)Message, consent to receive marketing communicationsFree diagnosis form on the website
Automatically collectedService usage records such as IP address, access time and browser typeWeb server and hosting logs

The website has no member registration, and the Company does not install its own cookies for advertising or analytics. Only the minimum access records technically required to provide the service are generated automatically by the hosting service.

Article 3 (Processing and Retention Period)

The Company processes and retains personal information within the retention and use period prescribed by law or the period agreed to by the data subject at the time of collection.

CategoryRetention periodBasis
Consultation and free diagnosis request data1 year after processing (consultation or report delivery) is completeConsent of the data subject
Consent to receive marketing communicationsUntil consent is withdrawn (up to 2 years; consent is reconfirmed every 2 years)Article 50 of the Act on Promotion of Information and Communications Network Utilization
Service usage records (access logs)3 monthsArticle 15-2 of the Protection of Communications Secrets Act
Records of consumer complaints or dispute handling3 yearsAct on Consumer Protection in Electronic Commerce

When the retention period expires or the purpose of processing is achieved, the personal information is destroyed without delay. Where other laws require preservation, it is kept for the period prescribed by those laws.

Article 4 (Provision to Third Parties)

The Company processes personal information only within the scope stated in Article 1 and does not provide it to third parties except in cases falling under Articles 17 and 18 of the Personal Information Protection Act, such as with the separate consent of the data subject or where specifically required by law.

The Company does not currently provide personal information to any third party.

Article 5 (Outsourcing and Cross-Border Transfer)

To provide the service smoothly, the Company outsources personal information processing as follows. In accordance with Article 26 of the Personal Information Protection Act, outsourcing contracts specify the prohibition of processing beyond the outsourced purpose, technical and administrative safeguards, restrictions on sub-outsourcing, supervision of the processor and liability for damages, and the Company supervises whether processors handle personal information safely.

ProcessorOutsourced taskCountry · Items transferred · Retention
Vercel Inc.Website hosting and operation of the inquiry submission serverUnited States · access records and form data (in transit) · until the end of the contract
Google LLCStorage and management of submitted inquiries (Google Sheets) and sending of internal inquiry notification emails to staff (Google Workspace Gmail)United States · form data listed in Article 2 · retention period in Article 3
Slack Technologies, LLCInternal notification to staff that an inquiry has been receivedUnited States · form data · retention period in Article 3

Because these processors are located overseas, personal information is transferred abroad. The transfer occurs as soon as the data subject submits an inquiry form and is carried out over information and communications networks. Data subjects may refuse the cross-border transfer, in which case the inquiry service cannot be used. Any change to the outsourced tasks or processors will be disclosed without delay through this Privacy Policy.

Article 6 (Destruction Procedure and Method)

When personal information becomes unnecessary, such as upon expiry of the retention period or achievement of the purpose of processing, the Company destroys it without delay.

  • Procedure: personal information subject to destruction is identified and destroyed with the approval of the Privacy Officer.
  • Method: electronic files are deleted using technical methods that make the records unrecoverable; paper records are shredded or incinerated.

Article 7 (Rights of Data Subjects and Legal Representatives)

Data subjects may at any time exercise their rights to access, correct, delete, or suspend the processing of their personal information. Requests may be made in writing, by email or by phone, and the Company will act on them without delay.

  • Rights may be exercised through a legal representative or an authorized agent. In such cases, a power of attorney in the form prescribed by the Notice on the Methods of Processing Personal Information (Annex Form No. 11) must be submitted.
  • Requests for access or suspension of processing may be restricted under Articles 35(4) and 37(2) of the Personal Information Protection Act.
  • Correction or deletion cannot be requested where other laws specify the personal information as subject to collection.
  • Consent to receive marketing communications may be withdrawn at any time using the opt-out method indicated in each message or by contacting the Privacy Officer below.

Article 8 (Security Measures)

The Company takes the following measures to ensure the security of personal information.

  • Administrative: establishing and implementing an internal management plan, minimizing staff handling personal information, and regular training
  • Technical: access control for personal information processing systems, encryption in transit (HTTPS/TLS), and retention and tamper-prevention of access logs
  • Physical: access control to materials and devices that store personal information

Article 9 (Cookies and Similar Technologies)

The Company does not currently use cookies for advertising or analytics. If web analytics tools are introduced in the future to improve the service, this Policy will be revised to explain their purpose and how to refuse them.

Users may refuse cookies through their browser settings. Refusing cookies may make some parts of the service difficult to use.

Article 10 (Privacy Officer)

The Company designates the following Privacy Officer who is responsible for overall personal information processing and for handling complaints and remedying damages related to it.

ItemDetails
Privacy OfficerSeunghyun Ki (CEO)
Emailcontact@medvise.co.kr
Phone010-9353-3812

Data subjects may direct all privacy-related inquiries, complaints and requests for remedy arising from use of the Company's services to the Privacy Officer. The Company will respond and act without delay.

Article 11 (Remedies for Infringement)

Data subjects may apply for dispute resolution or counseling to the Personal Information Dispute Mediation Committee, the Personal Information Infringement Report Center of the Korea Internet & Security Agency (KISA), and other bodies listed below.

  • Personal Information Dispute Mediation Committee: 1833-6972 · www.kopico.go.kr
  • Personal Information Infringement Report Center (KISA): 118 · privacy.kisa.or.kr
  • Supreme Prosecutors' Office, Cyber Investigation Division: 1301 · www.spo.go.kr
  • Korean National Police Agency, Cyber Bureau: 182 · ecrm.police.go.kr

A person whose rights or interests have been infringed by a disposition or omission of the head of a public institution in response to a request under Articles 35 (access), 36 (correction and deletion) or 37 (suspension of processing) of the Personal Information Protection Act may file an administrative appeal under the Administrative Appeals Act.

Article 12 (Changes to this Policy)

This Privacy Policy applies from the effective date. Any additions, deletions or corrections required by law or policy will be announced on this page or through website notices at least 7 days before they take effect.

This Privacy Policy takes effect on September 10, 2026.